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Houston Family Sues Arby’s After Mother Found Dead In The Walk-In Freezer

Houston family sues Arby’s after mother found dead in the walk-in freezer. After spending hours alone inside a restaurant freezer, a Houston lady died from exposure. On May 11, it took place at an Arby's in New Iberia, Louisiana.

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Jun 06, 20237524 Shares174979 Views
Houston family sues Arby’s after mother found dead in the walk-in freezer. After spending hours alone inside a restaurant freezer, a Houston lady died from exposure. On May 11, it took place at an Arby's in New Iberia, Louisiana.
The restaurant and franchise are currently being sued by the woman's relatives. Her children in Houston have filed a lawsuit, claiming that she was trying to flee or attract attention when she allegedly bled on her hands.
This article will delve into the details surrounding the case in which Houston family sues Arby’s after mother found dead in the walk-in freezer, drawing from the sources provided.

The Incident

The four children of Nguyet Le won't let their mother's beloved memory to be lost without justice. The Houston family is currently bringing legal action against Arby's and Turbo Restaurants, a division of Sun Holdings, Inc. In the case, Le's death is blamed on incompetence and willful misconduct.
Nguyet Le, 63, had been employed by the Arby's off the South Loop West in Houston for a number of years when he was requested to take over as general manager of the New Iberia, Louisiana branch for a month and a half, according to the family's lawyer, Paul Skrabanek.
Ms. Le arrived at the restaurant on May 11 at 9 a.m.
She began doing duties to prepare the restaurant for opening that day and somehow must’ve gotten locked in that freezer before 10 AM because other employees began to show up at 10, 11 o'clock in the morning, and they couldn’t get in. I guess they don’t give them keys.
Skrabanek claimed that after several attempts, Ms. Le's phone went unanswered for hours. Nearly nine hours later, higher management asked Ms. Le's son, Nguyen, the co-general manager and keeper of the restaurant's keys, to check on things.
Skrabanek said:
The manager realized we don’t have any sales at the location today, that’s really really odd. He asked him to go check things out and that’s when Nguyen found his mother about 6 o'clock that evening. Talking to the police officer that investigated this scene, they said she really struggled to get out of that freezer. She beat on the door as hard as she could. There was blood on the door, and she ultimately fell face first and froze to the floor.- Paul Skrabanek
According to the records, Ms. Le passed away from hypothermia because the freezer was always kept at least-10 degrees below zero in accordance with corporate regulation. Employees allegedly used a screwdriver to open and close the freezer door and a box of oil to prop it open, according to the lawsuit.
Paul Skrabanek said:
We know that talking to a former employee there that it had been broken since at least August of last year. And that upper management had come through there and personally witnessed that broken latch and nothing had been done. He made repeated requests to get it addressed and in fact, I’m told that Ms. Le actually made a request in writing to management about it.- Paul Skrabanek
According to Skrabanek, his office has asked that all evidence relating to this case, including any security footage of the incident, be preserved by Arby's and its parent corporations.
An Arby's corporate spokeswoman said:
We are aware of the tragic incident that took place at our franchised location in New Iberia, LA. The franchisee is cooperating fully with local authorities as they conduct their investigation. Due to this being an active investigation, we defer any further comment to the state police department,
Nguyet Le, 63
Nguyet Le, 63

The Lawsuit

In response to this distressing incident, the family of the deceased woman has taken legal action by filing a lawsuit against Arby's. The lawsuit alleges negligence on the part of the fast-food chain, arguing that the restaurant failed to provide adequate security measures and maintain a safe environment for its customers.
The freezer was regularly kept at 10 degrees below zero, if not below, according to the wrongful death lawsuit, which also claims gross negligence. Additionally, staff claim that since August 2022, the freezer lock has been broken, necessitating the use of a screwdriver to open and close the door. They also claim that a box of oil was used to keep the freezer door open.
The family's legal representatives assert that Arby's failed to properly train and supervise its employees, allowing the altercation to escalate to a dangerous level. Furthermore, they claim that the restaurant's lack of surveillance or security personnel on-site contributed to the tragic outcome.

Arby's Response

Arby's has expressed condolences to the family of the deceased and acknowledged the gravity of the incident. The fast-food chain has stated that they are cooperating fully with law enforcement and conducting an internal investigation to determine the sequence of events leading up to the tragedy.
The company has also emphasized its commitment to the safety and well-being of its customers and employees. Arby's maintains that the incident is an isolated one and does not reflect its overall safety record. However, the outcome of the investigation and subsequent legal proceedings will shed more light on the extent of Arby's responsibility in this tragic incident.
According to a statement from Arby's, Turbo Restaurants, LLC, a subsidiary of Sun Holdings, is the only owner of the store. The following statement has been made public by Turbo Restaurants:
We want to acknowledge the tragedy of this incident. Our thoughts and prayers continue to be with the Le family at this difficult time.
While we do not publicly comment on pending claims or litigation, be assured that there is an ongoing investigation into this incident, and we have and will continue to cooperate with the authorities as requested.

Public Reaction

The shocking nature of this incident has garnered significant attention, both locally and on social media platforms. Many individuals have expressed their sympathy for the victim's family and voiced concerns about the safety measures employed by restaurants and fast-food chains in general.
The incident serves as a reminder of the importance of adequate employee training, conflict resolution protocols, and security measures within establishments that serve the public. It has prompted discussions about the need for improved safety standards to prevent similar incidents from occurring in the future.

Houston family suing Arby’s after mother found dead in freezer

Arby's Safety Measures - Questions Raised After Tragic Event

The recent tragic incident at an Arby's restaurant in Houston, where a 63-year-old womanlost her life in the walk-in freezer, has brought the safety measures employed by fast-food chains into the spotlight.
This incident has raised significant concerns about Arby's safety protocols and has prompted a broader discussion on the importance of maintaining a secure environment for both customers and employees. In this article, we will explore the questions raised regarding Arby's safety measures in the wake of this tragic event.

Employee Training And Conflict Resolution

One of the key aspects under scrutiny is Arby's employee training programs and conflict resolution protocols. It is crucial for restaurant employees to be adequately trained in conflict de-escalation techniques, ensuring that altercations do not escalate to dangerous levels.
Questions have been raised regarding the effectiveness of Arby's training in handling confrontations between employees and customers, as this incident involved a physical altercation that ultimately led to a fatality.

Security Personnel And Surveillance

The absence of security personnel and surveillance within the Arby's restaurant has also raised concerns. Many individuals have questioned why there were no security measures in place to prevent such a tragic incident.
Surveillance cameras can play a vital role in monitoring customer and employee interactions, providing a record of events in case disputes or altercations occur. The lack of surveillance raises questions about Arby's commitment to customer safety and the need for enhanced security measures.

Walk-In Freezer Safety Measures

The circumstances surrounding the victim's entry into the walk-in freezer have also been scrutinized. Walk-in freezers are typically restricted areas in restaurants due to their low temperatures and potential hazards.
Questions have been raised about how the woman gained access to the freezer and why there were no safety mechanisms, such as alarms or emergency release mechanisms, in place to prevent accidents or potential tragedies. This incident has highlighted the importance of enforcing restricted access policies to ensure the safety of both employees and customers.

Emergency Response And Notification

The response time and notification procedures following the incident have also been subject to questioning. It is essential for businesses to have effective emergency response plans in place and to promptly notify the relevant authorities and emergency services when incidents occur.
The manner in which Arby's management and staff responded to the incident, as well as the timeline of their actions, have been examined to determine if appropriate measures were taken to address the situation and provide assistance.

Ongoing Safety Audits And Reviews

This tragic event has sparked discussions about the need for regular safety audits and reviews within the restaurant industry. It is vital for establishments like Arby's to conduct frequent assessments of their safety protocols and procedures, identifying any potential weaknesses or areas for improvement.
This includes reviewing employee training programs, security measures, and emergency response plans. Regular audits can help ensure that safety measures are up to date and in line with industry standards, minimizing the risk of tragic incidents.

People Also Ask

What Happened At Arby's In Houston?

In Houston, a 63-year-old woman was found dead in the walk-in freezer of an Arby's restaurant.

Why Is The Family Suing Arby's?

The family of the deceased woman is suing Arby's, alleging negligence on the part of the restaurant in providing a safe environment and adequate security measures.

How Did The Woman Die In The Arby's Freezer?

The exact cause of the woman's death in the Arby's walk-in freezer has not been disclosed. Further investigation is underway to determine the circumstances surrounding her tragic demise.

What Is Arby's Response To The Incident?

Arby's has expressed condolences to the family and is cooperating fully with law enforcement. The company has also initiated an internal investigation to understand the events leading up to the incident.

What Concerns Has This Incident Raised?

This incident has raised concerns about employee training, conflict resolution protocols, and overall safety measures within restaurants and fast-food chains. It has sparked discussions about the need for improved safety standards to prevent similar incidents in the future.


Houston family sues Arby’s after mother found dead in the walk-in freezer. The lawsuit filed by the family of the woman who tragically lost her life in the walk-in freezer of an Arby's restaurant in Houston highlights the need for thorough investigations and accountability when it comes to ensuring customer safety.
The case raises important questions about employee training, supervision, and security measures within restaurants and fast-food chains. As the legal proceedings unfold, it is hoped that lessons will be learned and measures will be implemented to prevent such incidents from happening again in the future, thus ensuring the safety of both employees and customers.
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