A woman has discussed how she had an unsettling experience in an Uber when the car was driven into the Salford canal. She was still charged.

We’ve all had the odd strange experience with an Uber. However, an incident in Eccles is one of the most unusual.

Emma Lavelle was a passenger in an Uber vehicle on April 11, when things began to take a strange direction.

What happened?

The 30-year-old told Manchester Evening News about how her Uber ended up in a canal. Furthermore, she noted that she still received a bill after the event.

Emma explained the chain of events:

“He turned down the wrong street and I said, ‘You shouldn’t be here, don’t continue down that road, there’s a canal.”

“He just carried on and I told him he was in the canal.”

She said that “He wasn’t going fast; he was sort of going around 5mph, then all of a sudden the front of the car went into the canal.”

“I thought, ‘What the hell has even happened? How has he not seen the canal in front of him?”

Once the car was stuck, the driver asked Emma if she could get out.

“He asked me if I could get out and thankfully, I could.”

The situation continued when the driver asked Emma if she could walk home. It was a 15-minute walk through an area that was “not the nicest”. Nonetheless, Emma said the “it could have been a lot worse.”

To Emma’s surprise, she was then billed £29.31 for her journey.

The bill

When Emma made it home, she received a bill for the journey. Naturally, this didn’t seem to be right given the experience that she had.

Emma noted her response:

“I emailed them on Sunday saying I was involved in an accident and had still been charged.”

“They said they would investigate but no one came back to me, then when it was on the news, I contacted them again with the article and they emailed to say they would give me a refund.”

A spokeswoman for Uber has also responded to the event:

“We are currently investigating this concerning report. The safety of our customers, drivers who use the Uber app and the general public is a top priority for Uber.”

“All drivers who use the app are required to adhere to the Highway Code, and any dangerous driving can result in drivers being removed from the app.”

The driver of the vehicle told police that they had just been following their satnav off Worsley Road. In this instance, there may be an argument for following street signs.

Probably not a 5-star trip

Images via Alamy